Spa Front of House Manager (RC0071)

Spa Front of House Manager- Full time, Luxury Spa

Location: Tetbury, Gloucestershire

Salary:£35,000annually,plusgenerous gratuities

A prestigious spa in the Cotswolds seeks a dynamic leader with a passion for wellness and hospitality. Committed to excellence, innovation, and sustainability, this award-winning retreat offers luxury treatments and exceptional service in a tranquil setting.

The Spa Front of House Manager will oversee operations, ensuring a seamless and welcoming guest experience while upholding the highest standards. They will work closely with the Spa Manager to maintain excellence in treatments and guest services.

Benefits:

• Competitive salary with service charge and tips.
• 28 days annual holiday, plus your birthday off and additional days for long service.
• Staff gym membership and meals on duty.
• Discounts across restaurants, treatments, and products.
• Heavily discounted stays within the hotel collection.
• Refer-a-friend scheme (£500 bonus).
• Enhanced maternity, paternity, and adoption pay.
• Training and development opportunities, including leading product house training.
• A supportive and inclusive workplace committed to sustainability and team well-being.

Your Role Includes:

• Duty Management: Oversee daily spa operations, ensuring efficiency.
• Team Leadership: Conduct team meetings, recognize achievements, and drive improvements.
• Customer Service: Handle enquiries, bookings, and complaints promptly.
• VIP & Group Management: Coordinate VIP and press arrivals for a seamless experience.
• Interdepartmental Collaboration: Maintain strong relationships across departments.
• Performance & Staff Management: Assist with appraisals, oversee schedules, and manage absences.
• Facility Maintenance: Ensure public areas remain pristine.
• Food & Beverage Oversight: Manage service, stock control, and allergen training.
• Revenue Growth: Work with leadership to enhance revenue and drive innovation.
• Cleaning Standards: Oversee high cleanliness standards with the cleaning team.
• Treatment Revenue Management: Manage online availability with the Treatments Manager.
• Operations & Compliance: Open/close the spa, reconcile transactions, manage family swim sessions, and ensure GDPR compliance.
• Inventory Management: Conduct stock checks and order supplies.
• General Support: Assist management with additional tasks as needed, including emergency cover.

What We're Looking For:

• Proven experience in a managerial role preferably within a spa or hospitality setting.
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Ability to handle complaints and resolve issues effectively
• Proficiency in scheduling software
• Flexibility to work varied shifts, including evenings and weekends
• Own transport - essential.